Your use of this website at
www.appointmentor.com ("this website") is governed by these terms and
conditions of use. You may print and keep a copy of these terms and conditions
www.appointmentor.com is a product of Welltime Ltd. Welltime Ltd provides
global IT solutions to its clients and their customers. The Appointmentor
website serves as the interface for online bookings between the organisations and
their customers, reduces costs and promotes efficiency.
Welltime Ltd. reserves the right to change the terms and conditions at its
discretion by changing them on this webpage of this website.
These terms and conditions shall be governed by and construed in
accordance with UK laws. Each party irrevocably agrees to submit to the
non-exclusive jurisdiction of the courts of UK over any claim or matter
arising under or in connection with these terms and conditions.
Bookings made from within the UK or the Republic of Ireland
a. "Confirmed booking" means an
agreement between the Chosen Organisation and the customer
for their attendance on a specific course on specified
dates where appointmentor.com has received the request for booking
the time slot from the customer, and received the customer's
payment details of the relevant course fee, if set by
the Service Provider.
b. "Booking Fees" means a specific fees charged by a specific Service Provider
or Organisation, for booking of a specific appointment.
c. "Cancellation Fees" means a
specific fees charged by a specific Service Provider or Organisation, for
cancellation of a specific appointment.
d. “the Service Provider” means
the person who is offering the service.
II. Booking Procedure
a. Booking procedures are available
online at www.appointmentor.com
III. Fees and Payment
a. The Service Provider or Organisation may set up a treatment fees, a missed
appointment charge or a late-cancellation of appointment charge (or all of the
aforementioned). If such a fees or charge is set by the Service Provider or Organisation, the
Appointmentor website will ask for payment details to be provided by the customer
before the appointment booking process can be initiated. Such details may be
stored in a secure database. if the customer fails to attend the appointment or
does a late cancellation (i.e. cancel appointment with less than time duration
set by the Service Provider or Organisation beyond which they can not reasonable find a
suitable alternative to take the appointment slot), or, if there is an advance
fees set against the treatment being booked, the Appointmentor website will
provide the details of the customer's credit card to the Service Provider or Organisation upon
their request. The Appointmentor website does not automatically charge the
customer's Credit or Debit card unless a payment is requested by the Service Provider. The
customer will be informed about the payment before booking the appointment.
The Appointmentor website may add a feature for Online
Bookings made using a Credit Card or Debit Card and may process payment details
for credit card transactions for booking of the available appointment slots. In
case of advance payment against the treatment where full fees is requested by
the Service Provider or Organisation, the appointment is booked upon acceptance of
Credit/Debit card and advance payment charged for the specific treatment.
b. The Appointmentor website
will only show the appointment slots made available by the Service Provider. The
Appointmentor website holds no responsibility for any changes made by the
Service Provider in appointment slots.
c. The Appointmentor
website holds no responsibility for any alteration in fees/prices or
cancellation done by the Service Provider or Organisation from those
published at any time.
d. We send a booking confirmation
email when an appointment is successfully booked, cancelled or re-arranged.
Appointmentor.com does not assume any responsibility nor any liability for
delay, non-delivery or any other error caused due to technological and network
malfunction or human error. This service is offered in good faith and is not a
replacement or abdication of your own responsibility of remembering
your appointments. When in doubt, call the Organisation and reconfirm.
Appointmentor.com, Welltime Ltd., its affiliates, partners, parent company or
subsidies, its officers, employees and anyone working with the company or
Appointmentor.com website shall not be liable nor held responsible under any
IV. Your right to cancel &
a. The Appointmentor
website reserves the right to cancel an appointment without notice. In such
circumstances, Appointmentor will not use/pass on any payment details (In case a
payment has already been deducted by the Service Provider, as explained above, a refund
should be issued by the Service Provider).
b. Should you find you are unable to
attend an appointment, cancellation charges may apply in accordance with the
Organisation policy and as set by the Service Providers or Organisation
without any concern from Appointmentor website or Welltime Ltd. These charges
are levied by the Service Providers directly and if you have any issue with regards to
them, the issues should be raised directly with the Organisation/Service Providers.
C. Account Termination:
In case an appointmentor customer terminates the service account, the customer account details are removed after 30 days (but within 60 days from receiving the termination request in writing) from our systems. During the 30 days the account can be re-instated without any charge (however, such re-instatement facility is available once in a 24 months period). After 30 days, the account is flaged for termination and deletion. End users (such as patients) can no longer book or manage their appointments online.
Once an account is removed, a fresh order would be required to start the services again.
Protection & Communications
a. The Appointmentor.com website and
Welltime Ltd. do not sell, trade or rent your personal information to others.
Your details will be added to an Appointmentor.com database in order to process
your booking, to assist with our appointment booking and associated
planning and so that you can be kept up to date with the relevant
details of our services.
b. We ask for your telephone number so
that the Service Provider may wish to contact you
for any changes in your booking. We ask for your address for the purpose of
Debit/Credit card verification.
c. We will always send a
confirmation email from the domain "appointmentor.com" , from the email
If in doubt, you should add this domain to your white-list, or list of known or trusted domains. It is worth
checking your junk mail or bulk-mail folders if you have not received any
confirmation from us.
d. If you do
not wish to receive any further information from us, please contact us at:
VI. Terms and Conditions for
non UK bookings
a. Please be aware that terms and
conditions for customers booking from outside the UK or outside the
EC may vary from these terms and conditions. Please email us on the above email
address for specific information relating to your world-wide location.
I. Independent Equal Access
a. Appointmentor.com is a portal to
provide a bridge between the service providers and customers of the services. If
you have any additional requirements due to a disability or any other reason,
you should contact your Service Provider organization directly to discuss your
specific accessibility and appointment requirements.
Copyright and intellectual property
a. The copyright and other
intellectual property in material contained in this website, including without
limitation text, images, scripts and sounds, is owned by Welltime Ltd. except
where otherwise stated.
b. You may make a temporary copy of
these pages for the purposes of viewing the pages with browser software for
referencing purposes, but must not otherwise copy, reproduce or re-distribute
the contents of these pages in whole or in part without the prior written
consent of Welltime Ltd.
c. All rights are reserved.