Recalls are the bread and butter for many practices. However, often when patients receive the letter or SMS reminder for recall, they are busy and put it aside to call the practice later. Of course later they forget to book. Or when the patients have time to book the practice is closed during lunch time or in the evening. This results in many lost recalls, loss of revenue, and lapse of relationship with the patients.
AppointMentor Online Booking allows you to send simple Live Recall web-links in your recall SMS, emails and letters; prompting patients to book from their smartphone or PC then and there, 24×7 throughout the year. Their booking is updated directly in your software, automatically updating your appointment book.
The setup is really easy, select the communication method and follow the instructions below:
Now when your system sends Recalls notifications through SMS or Email, a link for the patients will be automatically inserted in the message allowing them to book their recall appointments online.
1. Log in to your AppointMentor control panel. Navigate to the Recalls Manager. Select the recall examination (if you have multiple schemes you can choose different exams and durations). 2. For Letter recalls, copy the Letter Live Recall Link. The link has the following format: http://aptr.im/35/ (the number in above example 35 is practice ID generated by AppointMentor system, your practice ID will be different) 3. Open the recall letters template in R4. Update the text of the letter (e.g. to book your recall online, click below). 4 4. From the Add-Ins, traverse and select the the mail merge Patient Code field, insert it at the end of the link. This would add a data field << Patient - Patient Code >> Your link should look like this: http://aptr.im/571/<< Patient - Patient Code >> (If you copy paste the link and there is already << Patient - Patient Code >> at the end, please delete it and add it from inside MS Word to work properly). Now when your system sends Recalls notifications through letters, a link for the patients will be automatically inserted in the message allowing them to book their recall appointments online. 5 FAQs 1. How much does it cost? This service is included in AppointMentor package, it costs nothing extra to use. 2. Do I need to change my SMS supplier? Nope, Live Recalls Links service does not require you to change your current SMS text supplier or make any other changes to the system. It simply adds a link pointing to booking page in your template, allowing patients to click and book online rather than calling in. 3. Can we have different recall times for Private vs NHS patients? Yes, you can select different schemes and durations for recall appointments from the Recalls Manager in AppointMentor Configurations. 4. Do we need to manually put each patient’s code? If a patient books an appointment, how would we know? The patient code is automatically put into the link. Appointments booked through the Live Recall Links show in CSD R4 appointments diary. Practice gets email and notifications pop ups on the screen. 5. Can the patient see all of our appointment diaries and booking lists? No, patients are only shown a list of appointments available to book, they can not see other patients appointments or how busy the practice is. 6. How secure is the system? Online booking is fully secured through industry standard encryption and security. When patients click the link, they are asked to confirm their date of birth. Patients can only see the appointment slots. Patient medical information is not transmitted or sent to any external party. 7. Would you sell our practice data? No. We are registered with the Data Protection Act and as a UK based company, fully comply with the laws and regulations. Full details of our privacy policy are provided on our website (https://www.appointmentor.com/privacy-policy/) 6