Mission

 

WHAT IF

 

INSTEAD OF ENGAGED PHONE LINES, OR NO ONE ANSWERING AT THE END OF THE DAY ONCE BUSINESS IS CLOSED

YOU HAD A DIRECT, ALWAYS AVAILABLE CHANNEL

FOR YOUR CUSTOMERS?

You need Appointmentor if…

YOU’RE MISSING OPPORTUNITIES

PROBLEM

Prospects are calling you to inquire about your services but over 70% fail to convert. They’re waiting on hold, they decide it’s too much work, they opt to do it later and you never hear from them again. They come to your website and there is no way for them to take the next step, to book with you. You have one shot and if you don’t convert them the first time around the opportunity is missed.

APPOINTMENTOR

With Appointmentor, your business allows customers to take the next step, to convert visitors and inquiries into customers and profits. Your customers can book an appointment from your website, any time of day or night, on weekend or holidays, from here or abroad and from any device.

 

You need Appointmentor if…

YOUR RECEPTION DESK IS OVERFLOWING

PROBLEM

Your call volume spikes 25% from customers looking to get appointment availability information. This isn’t just a one time thing. It’s every day, every month. Add to it the ‘morning mad rush’ when everyone wants to call in, frustrating customers as they meet the engaged lines, stressing reception staff as they try to cope (not a brilliant start for the day). Providing customers basic information through phone calls is the most expensive way. It costs them time, it costs you money.

APPOINTMENTOR

When your customers are connected to you through Appointmentor, you’re no longer tied to the old channels that weigh you down. They can get information on demand, find choices that suite them, and take actions. They do ‘self service’, and are delighted about it. You have the most cost efficient channel to interact with your customers.

 

You need Appointmentor if…

YOUR OUTREACH GOES UNANSWERED

PROBLEM

You need your customers to book their regular check-ups. You send letters, you send emails, and you make phone calls but you get no response. Your money is going directly into your customers’ trash bins, spam folders, and voicemail. Even when they respond, someone at your end has to take the call and book them in, spending additional time and resources. You have no idea how effective was the communications, how many customers have booked, and how many would require a second reminder.

Appointmentor

Appointmentor gives you the most effective channel to communicate with your customers. Your messages are sent, read, and acted upon within 15 minutes. The booking link in the message means customers can book directly, no need to call and wait for the receptionist to assist. Customers who haven’t booked with initial message, an automated reminder helps them take action. You know all the business information upfront, with excellent tracking.

APPOINTMENTOR = MORE ACQUISITION, RETENTION, SATIFACTION

APPOINTMENTOR IS IDEAL FOR HEALTH CARE & DENTAL, TRAVEL, HOSPITALITY, RETAIL, FINANCE, LAW, CONSULTING, PROFESSIONAL SERVICES

SELECTED CASE STUDIES

The Scene:

In 2011, the leadership of Smilepod dental clinics chain knew it was time to do things differently in order to stay relevant with its customers and to reach those who would need coverage. So the team turned to Appointmentor to help them achieve a big vision: it wanted to be not only a dental service provider but also a partner — one that could educate and empower people to be smarter health care consumers through better access to information and support.

In 2012, the leadership of Prais dental was facing a tough decision, the patient numbers were far below the target they had set for themselves. The team knew it was time to do things differently in order achieve better customer acquisition and improve profitability. So the team turned to Appointmentor to help them achieve a big vision: to be the future oriented practice what provides services to smarter health care consumers through better access to information and support.