Online Booking allows patients to book appointments 24×7 from practice’s website with practice have full control over their appointment books.
AppointMentor Online Booking System work as a virtual receptionist to capture business when the practice is closed, or when lines are being busy or over the weekend. Make life easier for patients, fitting with their lifestyle, making your services available and accessible and easy to book any time from anywhere, therefore increasing customer loyalty and customer retention, increasing revenues and growing your business.
With simple clicks, upload your the patients schemes and treatments offering for online booking and attach them with the dentists offering them. Practice maintains full control over its appointments book and patients only see a list of the available slots rather the whole appointment books.
Online booking system also helps to get the new patient registration from your website and details go straight into back end management system. You can also charge for missed and cancelled appointments.
We have gained over 100 new patients in the last 5 months using AppointMentor. A large percentage of our existing patients are now also using AppointMentor to book their appointments online. Many have said that its really easy to use and it suits their lifestyle. The system does not require any daily management and our reception staff have already noticed a reduction in the amount of telephone calls. We would highly recommend ApointMentor to other practices who are looking at increasing their revenue.
We have started using Appointmentor Online Booking from March 2013, since launch Appointmentor system has got us over 180 new patients. Appointmentor has been the best product we have opted for in 2013 and we would highly recommend Appointmentor to any dental practice looking for profitability and growth.
We have been very pleased with the Appointmentor online booking/registration. We were sceptical of this concept, but the degree of control has made it easy to deal with our concerns. Patients have been very happy with the facility. We have so far acquired 50 new patients since starting in February this year and 227 existing patients have already booked their appointments using the system. We are looking forward to the imminent linked appointments functionality for Dentist and Hygienist.
We receive 120 booking on average per month purely through Appointmentor Online Booking System. 60% of online bookings are from new patients. In last quarter we have received just over 250 new patients sign ups through the online booking system. It saves our receptionists valuable time when patients are able to take the whole process from research to booking without making a call. AppointMentor has facility where we can charge upfront for the treatments online. We receive around £6,000 a month in upfront payments through the system. Because patients have pre- paid they turn up and our DNA rate is almost zero. AppointMentor is easy to configure and we can choose which treatments and dentists are made visible to the online booking system and which treatments we only allow our patients after an examination. Finally Whenever we have had a support issue ( and we have made a lot of requests for changes to the AppointMentor team) we find they listen and provide solutions rapidly with a smile. We would not hesitate to recommend the system.
AppointMentor online booking has helped to ease the pressure on our phone lines, we have also had a lot of good feedback comments from our patients who found the online booking very useful with hundreds of appointments been booked through the system already. We have managed to acquire over 400 new patients through the AppointMentor Online Booking, who have registered themselves from our website and their details have seamlessly gone into R4- which is great! The monthly recall feature is also very helpful, shows the reports on how many patients have actually booked following an electronic recall being sent. Finally the installation process was very smooth, after care support is great and very prompt at resolving any queries / issues that have arisen.
AppointMentor Online booking has helped our practice no end, it has enhanced our appearance as well as increased accessed for patients to book or amend their appointments anytime of the day. Online booking system requires minimal input each day, it has drastically helped save time for the receptionists so the input time has no significance. The cost saving is obvious from a reception point of view, we save money from the cost of recalls as well as the receptionists working time. The after sale service is very reliable, if we have any queries we are always responded to straight away and they are always very patient and helpful.
The ease and flexibility for patients to use, and choose their own appointments at a convenient time to book i.e. at home on the train etc and whilst we are closed is great with Online Booking System. It helps for when we are closed so patients can book online, at a convenient time for them. Ahmed and his team are so flexible and great to work with, any suggestions we have they try to integrate it and make the system as we want it. System has no rigidness and its moulded to our specs and they always welcomes ideas and suggestions we may have. No hesitation always get back to you straight away when it comes to any issues (which is hardly ever).
Providing online booking was part of our practice vision to provide 24-hour booking facility for our patients. Online bookings now account for 15 to 20% of our recall patients which reduces the resource requirement at the reception desk. The feedback from the patients is generally positive. Welltime efficiently implemented the software and provide excellent on going support to our practice and to patients using the system.
I do think that my online booking service is an absolute bonus , it is equivalent to having my phones manned 24 hrs a day .For the price and the cutting edge experience for the patients it is a no brainer . The whole experience with Welltime has been seamless and has taken up hardly any of mine or my staff’s time. The system runs quietly in the background and once installed needs no further input from us.
543 Dental Centre LTD installed the welltime software early in 2009, since then we have found the system to be stable, secure and reliable. The software is easy to use and understand for the patients and has allowed them greater control with booking appointment times to suit, as a result this has freed up our workforce’s time to be able to deal with telephone and in-person enquiries much faster, which has in turn streamlined our business. We wouldn’t hesitate to recommend this software to any prospective client.
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